Delivery Information

At Kampa Camping Shop, we understand that the excitement of your upcoming adventure begins the moment you place your order. That’s why we’ve streamlined our delivery process to ensure your high-quality camping gear reaches you efficiently and reliably, no matter where your journey takes you. Our delivery options are designed to cater to a variety of needs, from the urgent getaway to the well-planned family expedition.

Order Processing

Once you’ve completed your purchase, our dedicated team springs into action. We pride ourselves on our swift order processing, which typically takes 1-2 business days. During this time, we carefully check, pack, and prepare your items with the utmost care, ensuring that every tent, air bed, cooker, or piece of maintenance equipment is ready for immediate use upon arrival.

Shipping Options

We offer two reliable shipping methods to suit your timeline and budget, delivering globally (excluding Asia and some remote areas). Our partnerships with leading carriers like DHL, FedEx, and EMS guarantee that your gear is in safe hands throughout its journey.

Standard Shipping

Carrier: DHL or FedEx

Cost: £12.95

Delivery Time: 10-15 days after dispatch

Ideal for campers who want a balance of speed and affordability. Perfect for those planning their trips a couple of weeks in advance.

Free Shipping

Carrier: EMS

Cost: Free for orders over £50

Delivery Time: 15-25 days after dispatch

Great for budget-conscious adventurers ordering larger items like family tents, canopies, or multiple products. This option ensures you save on costs while still receiving your gear in a reasonable timeframe.

International Delivery

Based in Salisbury, UK, we serve a global community of outdoor enthusiasts. Our international shipping covers most regions worldwide (except Asia and certain remote areas), bringing our expertly curated camping solutions right to your doorstep. Whether you’re gearing up for a solo hike or a family camping trip, we ensure seamless delivery across borders.

Tracking Your Order

Once your order is dispatched, we provide a tracking number via email, allowing you to monitor your gear’s journey in real-time. This transparency helps you plan accordingly and gives you peace of mind as your adventure essentials make their way to you.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your gear, we accept returns within 15 days of receipt. Please ensure items are unused and in original packaging. For more details, visit our Returns Policy page or contact our customer service team.

Need Help?

Our customer service team, comprised of seasoned campers, is here to assist you with any delivery queries. Reach out to us at [email protected] for prompt and friendly support.

Thank you for choosing Kampa Camping Shop. We’re honoured to be part of your outdoor adventures and committed to delivering not just equipment, but peace of mind. Happy camping!

The Kampa Camping Shop Team