FAQ

What types of tents do you offer?

We offer a wide range of tents to suit various needs, including 1 Man, 3 Man, 4 Man, 5 Man, 6 Man, 7 Man, and 8 Man Tents. We also stock D of E Tents designed for Duke of Edinburgh expeditions.

Do you sell camping accessories?

Yes! Beyond tents, we provide everything you need for a comfortable camping experience, including Air Beds and Pumps, Camp Beds, Chairs, Cookers and Stoves, BBQ equipment, Beach Shelters, Canopies & Awnings, and Care and Maintenance products.

Are your products suitable for family camping?

Absolutely. Our range of larger tents (4-8 man), air beds, camp beds, and cooking equipment is perfect for family expeditions, ensuring comfort and convenience in the great outdoors.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

How do I know my payment is secure?

We use secure encryption technology to protect all your personal and payment information. You can shop with confidence on our site.

Can I modify my order after placing it?

Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so we cannot guarantee changes once processing has begun, but we will do our best to help.

Where do you deliver?

We deliver globally to outdoor enthusiasts everywhere! However, we are currently unable to ship to Asia and some remote areas.

What are my shipping options?

We offer two reliable options:
– Standard Shipping (DHL/FedEx): £12.95, delivered in 10-15 days after dispatch.
– Free Shipping (EMS): For orders over £50, delivered in 15-25 days after dispatch.

How long does order processing take?

Our team carefully packs and prepares your gear within 1-2 business days after your order is placed.

Can I track my order?

Yes! Once your order is dispatched, we will email you a tracking number so you can monitor its journey in real-time.

What is your returns policy?

We want you to be completely satisfied. You may return unused items in their original packaging within 15 days of receipt for a refund. Please visit our Returns Policy page for more details or contact our customer service team.

How do I start a return?

Please reach out to our customer service team at [email protected] to initiate a return and receive further instructions.

When will I receive my refund?

Refunds are processed promptly once we receive the returned item and verify its condition. Please allow additional time for the refund to appear in your account, depending on your payment method.

How can I contact customer service?

Our team of seasoned campers is happy to help! Email us at [email protected] for prompt and friendly support.

Where are you located?

Kampa Camping Shop is based at 87 Castle St, Salisbury, GB SP4H 7RD, United Kingdom. We serve a global community of campers and outdoor lovers.