At Kampa Camping Shop, we’re fellow outdoor enthusiasts who understand the importance of reliable gear for your adventures. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help make it right.

Returns Timeframe

We accept returns and exchanges within 15 days of you receiving your order. Please note that all returned items must be in original, unused condition with all tags attached and in their original packaging.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless faulty:

  • Air Beds and Pumps (unless defective)
  • Appliances (unless defective)
  • Care and Maintenance products (opened)

Note: Tents can only be returned if they are unused, with all original packaging and tags intact. We cannot accept returns on tents that have been pitched or used in any way.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. We’ll email you a Returns Authorization Number and instructions
  4. Pack the item securely in its original packaging
  5. Include the Returns Authorization Number clearly on the outside of the package
  6. Ship the package to our address (return shipping is at customer’s expense unless item is faulty)

Return Shipping Address

Please send returns to:

Kampa Camping Shop
Returns Department
87 Castle St
Salisbury, GB SP4H 7RD

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once your refund has been processed
  • Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days)

Original shipping costs are non-refundable. For exchanges, we will cover the shipping costs of the replacement item.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use the template below when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Kampa Camping Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please provide details] I have read and understand the returns policy on your website. Please send me the Returns Authorization Number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Questions?

If you have any questions about our returns process, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help ensure you have the best possible experience with Kampa Camping Shop.

Happy camping!

The Kampa Camping Shop Team